You must have registered on www.igb.ie and obtained a user name and password to watch racing videos. If you have not done this, see help on registering under HELP & INFORMATION on the blue menu bar at the top right-hand side of the website.
To watch race videos you need broadband. If you are having trouble watching videos – if for example the picture is jumpy and stop start – then your broadband may not be fast enough. To test the speed of your broadband click on the link below:
Free online bandwidth speed test link: http://www.speedtest.net
The minimum speed required to watch videos is 350K. The recommended speed required to watch videos is 500K
There are no known issues with viewing races with any version of Internet explorer. We recommend using Internet explorer to watch race videos on www.igb.ie.
There are known compatibility issues with some versions of Firefox. Any version of Firefox from 3.5 onwards should display race videos correctly. If you are using Firefox, but are not certain of the version, click on ‘Help’ on the top menu bar and select the option ‘’About Mozilla Firefox’. A page will appear displaying your version of Firefox.
There are no known issues with viewing races with any version of Google Chrome.
Apple Mac Users:
To see the race videos, AppleMac users need to download two pieces of software.
The application Flip4Mac needs to be downloaded and installed. This is a free piece of software and can be found at http://www.apple.com/downloads/macosx/video/flip4macwindowsmediacomponentsforquicktime.html
Apple Mac users need to use a web browser called Opera which can be downloaded at http://www.opera.com/
Tips on improving your picture quality
Could you please ensure that your Internet security settings are set to default and then try the following:
In Windows Media Player choose Tools -> Options -> Network -> Uncheck all boxes except HTTP
In Windows Media Player choose Tools->Options on the performance tab you can also try to set your buffer time to as much as 60 seconds. What this means is that the signal will buffer into the computer’s memory for between 1-60 seconds (depending on the setting you choose) before any picture comes through.
The reason why this is a good setting to adjust is because if there is a latency (delay) in the signal (depending on your location due to routing), ISP congestion, etc. then you are now giving it a much larger buffer with which to negotiate to the host.
If your latency is high and your buffer runs out then your experience will be that the broadcast has stopped whereas what really has happened is that your buffer has run out and now needs to re-buffer again giving you the symptoms you are referring to.
If you have any problems with the streaming quality, you can adjust your streaming settings in the "SETTINGS" menu below the embedded player, choose the medium feed instead of the high.
If you have any problems with race videos then contact us at the IGB IT Helpdesk at firstname.lastname@example.org.